At lylybc, we work hard to keep our customers happy by providing the very best products from top-rated brands. If you’re not 100% satisfied with your purchase, we will gladly accept returns of items that are unworn, unwashed, and with their original tags and/or packaging within 15 days of delivery. In order to receive a full refund for your item(s), we ask that your returned items be intact and free of any signs of wear. If you return your items after the 15-day window of time, store credit will be issued in place of a refund.
And we didn’t supply Free Returns, if you arrange to return the item(s) you purchased, you have to pay the shipping fee.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Items that are missing tags or appear to be worn will not be accepted for return. This includes items returned with an odor, stains, holes, rips or any other indication that item has been used, worn and/or washed. Considering the intimate nature of our merchandise, Health Code Regulations prohibit us from accepting the return of any packaged underwear, shapewear, and hosiery that have been opened.
For most of our products, we accept exchange if the items with quality problem or size problem. But Lingerie are very personal items, we don’t offer No Reason To Return service, if it’s for the quality issues, we will offer you a refund or shipping you a brand new product (under the negotiation with our customers) while we confirmed the quality issue.
Please contact our service team first before you decide to return any items which you received, we will supply you our updated Returning Address and Phone Numbers, any uninformed returning will not be accepted, thank you very much for you understanding.